You need to explain to your friend why you forgot their birthday.

**Question:**
You forgot your best friend’s birthday last week. Your friend, Taylor, seems hurt. Write an email to Taylor. In your email:
– Apologize sincerely
– Explain honestly what happened without making excuses
– Suggest how you will make it up to them

**Model Answer:**

**To:** taylor@email.com
**Subject:** I owe you a huge explanation and apology

Hey Taylor,

I have been feeling terrible all week, and I owe you an honest explanation and a real apology. Forgetting your birthday was a horrible thing to do, and I completely understand why you are hurt.

The honest truth is that I have been struggling more than I have let on. A few weeks ago, my dad was diagnosed with a health issue, and I have been helping my mom navigate appointments and insurance. At the same time, work has been insane – we are short-staffed, and I have been covering two people’s jobs. I have been running on empty, sleeping poorly, and honestly just barely keeping my head above water.

That is not an excuse. I should have put your birthday in my calendar years ago. I should have set a reminder. I should have been a better friend. You have never forgotten my birthday, and you have been there for me through so much. I let you down, and I am truly sorry.

Here is how I want to make it up to you. I am taking you out for a proper birthday dinner this Saturday – anywhere you want to go, my treat. I already ordered you a gift (it is arriving Friday), and I will bring it with me. I also promise that I have now set up annual calendar reminders for every birthday on my phone, my work calendar, and even my wall calendar at home.

Please do not stay mad at me. You mean so much to me, and I hate that I made you feel unimportant. Let me know if Saturday works, or if you would prefer a different day.

Love,
Jordan