You sent a job application a month ago and received no response.

**Question:**
You applied for a customer service position online one month ago. The job posting said applicants would be contacted within two weeks, but you have heard nothing. Write a follow-up email to the HR department. In your email:
– Remind them of your application
– Politely ask if a decision has been made
– Reaffirm your interest and ask about next steps

**Model Answer:**

**To:** hr@company.com
**Subject:** Follow-up – Customer Service application (Ref #CS-4521)

To the Hiring Team,

I am writing to politely follow up on my application for the Customer Service Representative position, which I submitted online on May 15th under reference number CS-4521.

The original job posting indicated that applicants would be contacted within two weeks regarding the status of their application. As of today, it has been four weeks, and I have not yet received any communication. I understand that hiring teams are often very busy, and I do not wish to be pushy. However, I am eager to know whether my application is still under consideration.

I remain very interested in this position. I have over three years of experience in customer service roles, including handling high-volume phone inquiries and resolving complex complaints. I believe my skills would be a strong match for your team, particularly my experience with your company’s product line as both a former customer and a retail associate at a partner store.

If my application is still being reviewed, I would appreciate any information you can share about the expected timeline for next steps. If I am no longer being considered, I would be grateful to know that as well so that I can focus my job search elsewhere. Either way, I appreciate your time and consideration.

Thank you for your attention to my application. Please let me know if there is any additional information I can provide, such as updated references or a portfolio of my work.

Sincerely,
Michael Wong