You noticed an incorrect transaction on your bank statement.
Question:
You noticed an incorrect transaction on your bank statement. Write an email to your bank’s customer service. In your email:
- Explain the incorrect transaction
- Request an investigation
- Ask for a temporary reversal of charges
Sample Answer (175 words):
Subject: Request for Transaction Investigation – Account #4521
Dear Customer Service Team,
I hope this message finds you well. I am writing to request your assistance because I noticed an incorrect transaction on my monthly bank statement dated February 28, 2026.
The transaction in question is a debit of $450.00 from “ElectroWorld Online,” which appeared on February 15. I have never made any purchase from this company, and I believe this may be a case of fraudulent activity or a processing error.
Could you please initiate an investigation into this transaction as soon as possible? I would also like to request a temporary reversal of the $450.00 charge while the investigation is ongoing, as this amount is significant for my monthly budget.
I have already attached a screenshot of the transaction from my online banking portal. Please let me know if you require any additional documents, such as a police report or a signed affidavit.
I would be grateful if you could update me on the investigation status within five business days. Thank you very much for your prompt assistance.
Sincerely,
Rajiv Mehta