You accidentally dropped and broke your flatmate’s favourite coffee mug. It was a gift from their grandmother.

**Question:**
You accidentally dropped and broke your flatmate’s favourite coffee mug. It was a gift from their grandmother. You feel terrible. Write an email to your flatmate, Alex. In your email:
– Apologize for breaking the mug
– Explain how it happened
– Offer to replace it or do something to make up for it

**Model Answer:**

**To:** alex@email.com
**Subject:** I am so sorry – I broke your mug

Hey Alex,

I feel sick writing this. I accidentally broke your special coffee mug – the one with the blue flowers that your grandmother gave you. I know how much that mug meant to you, and I am genuinely so, so sorry.

Here’s what happened. This morning I was rushing to make coffee before work, and I knocked the mug off the counter with my elbow. It fell onto the tile floor and shattered into about ten pieces. I tried to glue it back together, but it’s really bad – there are big missing chunks. I should have been more careful, and I feel terrible.

I know I can’t replace the sentimental value, but I have already found an almost identical mug online from a vintage seller. It’s the same pattern and era. I ordered it and paid for express shipping – it should arrive in three days. If you hate it, I will return it and buy you any mug you want, plus take you out for coffee for a month.

Please don’t hate me. Let me know if there’s anything else I can do.

So sorry,
Jamie