You are recommending a colleague for a promotion within your company.

**Question:**
Your colleague, Rachel Green, has been working on your team for two years. Your manager has asked for recommendations for a new team lead position. Write a recommendation email to your manager, Ms. Davis. In your email:
– State how long you have worked with Rachel and in what capacity
– Describe her specific contributions and leadership potential
– Explain why she deserves the promotion

**Model Answer:**

**To:** ms.davis@company.com
**Subject:** Recommendation for Rachel Green – Team Lead Position

Dear Ms. Davis,

I am writing to strongly recommend Rachel Green for the Team Lead position on our customer support team. I have worked alongside Rachel for the past two years as a fellow customer support specialist, and I have consistently been impressed by her skills, work ethic, and leadership potential.

Rachel has made several specific contributions that stand out. First, she single-handedly redesigned our knowledge base, reorganizing over 200 articles and creating new documentation for our most frequently asked questions. This project reduced our average ticket resolution time by 25% and received positive feedback from both new and veteran team members. Second, she volunteered to mentor three new hires during their onboarding, and all three have since become top performers. One of them specifically credited Rachel’s patience and clarity for their successful ramp-up.

Rachel’s leadership qualities are evident daily. She naturally steps up to lead team huddles when our manager is unavailable. She proactively identifies gaps in our processes and proposes solutions. She handles escalated customer issues with diplomacy and professionalism, often de-escalating situations that others struggle with. She is also the person that team members go to for help – which, to me, is the clearest sign of leadership potential.

Rachel has expressed interest in developing management skills, and I believe this promotion would be mutually beneficial. She would excel as team lead, and the team would benefit from her guidance. I cannot recommend her highly enough.

Thank you for considering my recommendation.

Sincerely,
James Wilson