You submitted a refund request online but never received confirmation.

**Question:**
You submitted an online refund request for a defective product two weeks ago. The website said you would receive a confirmation email within 48 hours, but you have received nothing. Write a follow-up email to customer service. In your email:
– Explain when and how you submitted the request
– Politely ask for an update
– Request confirmation that your refund is being processed

**Model Answer:**

**To:** support@onlinestore.com
**Subject:** Follow-up – refund request #RF-7823 (submitted June 1st)

Dear Customer Service Team,

I am writing to follow up on a refund request that I submitted through your website on June 1st. I have not yet received any confirmation or update, despite the website stating that I would receive a response within 48 hours.

For your reference, here are the details of my original request:

Order number: #48291
Product: Wireless headphones (model WH-1000)
Date of purchase: May 15th
Reason for refund: Product arrived damaged – left earbud does not produce sound
Refund request number: RF-7823 (provided after submission)

I submitted the request through your online portal and included photographs of the damaged product and the original packaging. I also received an automated message on the screen confirming that my request was received. However, I never received a confirmation email, and I have not been contacted by your team since.

I have tried calling your customer service phone line twice – once on June 5th and again on June 8th – but each time I was on hold for over 30 minutes before the call disconnected. I also sent an email to support@onlinestore.com on June 7th, but I have not received a reply.

Could you please confirm that my refund request is in your system and provide an update on the status? I would also appreciate it if you could confirm when I can expect the refund to be processed. If you need any additional information or documentation from me, please let me know.

Thank you for your attention to this matter. I look forward to your prompt response.

Sincerely,
Daniel Lee