**Question:** You submitted an online refund request for a defective product two weeks ago. The website said you would receive a confirmation email within 48 hours, but you have received nothing. Write a follow-up email to customer service. In your email: – Explain when and how you submitted the request – Politely ask for an…
**Question:** You attended a professional development workshop last week. You met a fellow attendee named Sam, and you promised to share your notes and the speaker’s slides. You have not sent them yet. Write a follow-up email to Sam. In your email: – Remind Sam who you are and where you met – Apologize for…
**Question:** You used your roommate’s expensive cheese and accidentally finished it. Your roommate, Max, is upset. Write an email to Max. In your email: – Apologize for using the food – Explain what happened honestly – Offer to replace it or make it right **Model Answer:** **To:** max@email.com **Subject:** Explanation and apology – your cheese…
**Question:** Your team was supposed to deliver a project by Friday, but you need an extra week because a key vendor went out of business unexpectedly. Write an email to your team members. In your email: – Announce the delay – Explain what happened with the vendor – Describe your plan to get back on…
**Question:** You missed your credit card payment due date because you were in the hospital for a week and had no access to your online banking. Write an email to your credit card company’s customer service. In your email: – Explain why you missed the payment – Apologize for the delay – Confirm you have…
**Question:** You forgot your best friend’s birthday last week. Your friend, Taylor, seems hurt. Write an email to Taylor. In your email: – Apologize sincerely – Explain honestly what happened without making excuses – Suggest how you will make it up to them **Model Answer:** **To:** taylor@email.com **Subject:** I owe you a huge explanation and…
**Question:** Your child did not complete their homework assignment because your family had a medical emergency and spent the night in the hospital. Write an email to your child’s teacher, Ms. Patterson. In your email: – Explain the family emergency – Apologize for the incomplete work – Ask for an extension or alternative **Model Answer:**…
**Question:** You missed an important client meeting this morning because your train was delayed by two hours due to a signal failure. Write an email to your manager, Ms. Williams. In your email: – Apologize for missing the meeting – Explain clearly what happened – Describe what you have done to catch up **Model Answer:**…
**Question:** Your rent was due on the 1st, but today is the 5th and you have not paid because your bank account was frozen due to suspected fraud. Write an email to your landlord, Mr. Henderson. In your email: – Apologize for the late payment – Explain the bank issue clearly – Tell him when…
**Question:** You missed your final exam yesterday because you woke up with a severe migraine and could not drive safely. Write an email to your professor, Dr. Martinez. In your email: – Apologize for missing the exam – Explain your medical situation – Ask for a makeup exam or alternative arrangement **Model Answer:** **To:** dr.martinez@university.edu…